What Our Customers Say After the Machine Arrives
A packaging machine is a long-distance purchase. Most buyers never visit the factory before they wire the deposit, so every one of them asks the same question: what happens after the machine lands, gets installed over a video call, and starts running on their floor?
We follow up with every customer weeks and months after installation and ask a blunt question: how is the machine running? Below are their unedited replies, from buyers in Asia, the Middle East and Europe. Names are masked, screenshots are published exactly as they were sent.
Why We Publish the Raw Screenshots
These are follow-up check-ins, not staged testimonials. We ask how the machine is running months after the video-guided installation is finished, and we publish the answer as it came in, typos included.
Customer Feedback by Country
India
“Actually one month ago we already placed one machine order to some other person before visiting APFE, but I liked yours more.”
A buyer who had already ordered from another supplier, then changed his order after comparing both machines at the APFE exhibition.
Key takeaway: Even after placing a deposit elsewhere, this buyer switched after seeing the machine in person.
Pakistan
“Yeh its running perfect. I am happy with its performance. Now I need another one.”
Customer in Pakistan, on a follow-up months after installation. He ordered a second machine.
Key takeaway: Repeat order, months after install.
Azerbaijan
“The machine works excellently. Thank you for the support. Your support is the fastest and clearest we have experienced.”
Original, in Russian: “Машина работает отлично. Спасибо за поддержку. Ваша поддержка самая оперативная и понятная”
Key takeaway: Support speed and clarity specifically called out.
[Screenshot pending — Azerbaijan feedback, uploading after the customer name is masked]
Pakistan — SD-TB1020
“It’s good.”
Short answer, months after installation, on the SD-TB1020 multi-roll towel-pack machine.
Key takeaway: Running clean months after install.
Malaysia — SD-920HM
“Very good.”
Our follow-up on the SD-920HM semi-auto shrink packaging machine in Malaysia. This is the plant that measured the switch against its own hand-packing line:
- About 20% more output
- 30% less labor cost per pack
- 19% fewer rejected packs
Key takeaway: Measurable gains against the plant’s own hand-packing baseline.
Want the same results on your line? Send us your roll diameter and daily output.
Romania — SD-77HM
“Hello it work well. next time need more capacity model.”
The SD-77HM heat shrink film packing machine in Romania is running, and the next order will be a higher-capacity model.
Key takeaway: Running well enough to plan a capacity upgrade.
Philippines — SD-F001
“The machine working well without any problem, I am thanks.”
Our SD-F001 paper core cutting machine in the Philippines, running clean months after install.
Key takeaway: No problems reported months after install.
Pakistan — SD-65MB line with SD-60SS
“Hi Harry. All machines are ok.”
A full line in Pakistan: the SD-65MB folding pack with the SD-1060 sleeve packer and the SD-4522 shrink tunnel, plus the SD-60SS single-roll machine. All running.
Key takeaway: Full line running, not just a single machine.
What Every Machine Ships With
Every machine leaves our floor with the same terms:
- Remote video-guided installation so the machine is set up the same day it arrives
- One to three days of commissioning
- CE certification and light-curtain guarding as standard
- Rated for seven years of two-shift production
Next Step
Running a tape or packaging line and want the same follow-up discipline on your floor? Send us your roll diameter, finished width, daily output and tape type. We will size the machine before we quote it.
